What is teamgalleryone.com?
Teamgalleryone is a platform between the Artist / Seller and the Buyer. Once the order is placed online and we receive 100% payment from the buyer in our account, we forward the request with all the details to the Artist to ship the artwork to the Buyer.
Once the buyer receives the artwork and is fully satisfied we will transfer the money to the Artist after deducting our 20% commission.

Artists can set their own prices.
Artist has to also ensure that the shipping charges, insurance charges, taxes and our commission should be included in that price. In case the artwork gets damaged during the transit then the Artist has to pay for it.

We charge 20% commission from artists on all artworks displayed and sold through this website which is included in the final listing price.

For the Artist

I am an artist. How can I sell my artworks through Teamgalleryone.com?
To sell / upload the artworks kindly follow these simple steps;

1. Go to our website www.teamgalleryone.com
2. Click on ‘Show & Sell Art Online’, ‘Artist upload’ or ‘Sign up’
3. A Sign up form will open up, choose your category and fill up the required information and click on NEXT button.
4. A new page will open up, Fill up the required information and proceed further.
5. An activation email will be sent to your registered email ID with a URL
6. Click on that URL and enter your login details and start uploading the artworks.

Your artworks will be reviewed and given a clearance for uploading on the site and will be available for viewing within 72 hours.

What percentage does teamgalleryone charge from artist on sales?
We charge 20% commission from Program Participant’s on all artwork(s) displayed and sold through this website.

What are the charges to exhibit my work for sale?
There are no charges to exhibit your artwork. Once the artworks gets sold we charge 20% commission from Program Participant’s on all artworks displayed and sold through this website.

How is my art priced?
Program Participant’s can set their prices. And they should ensure that they include shipping charges, insurance, and service commission. For sales within India, VAT of 12.5% will be added on the final listing price on the website.

In which format and size should I upload the artworks?
The size of the artwork should be 100kb-200kb. And it should be in JPEG or GIFF format.

How can I view artworks on the website?
You can view all the artworks on View Gallery. You can also use various search filters provided on the website, e.g. search by genre, artist name, artwork size, price etc.

The image of my painting is not getting uploaded. What do I do?  
Please make sure that the image name and size is not too big. Reduce the size of the image to a size that is about 100-200KB in size and upload it.

I have uploaded the image of my painting but it is still not showing on the website?
Once you upload the image of an artwork it goes to the backend for approval. Once this is done the image gets activated on the website.
  
How do I know when my artwork is sold? What do I do once it is sold?
Once an order is placed on the Website, the Program Participant is required to courier the Work(s) of Art within 3 working days of receiving an email from TGO confirming the receipt of payment and providing a list of documents that need to be sent to the buyer along with the artwork and another list of documents that needs to be sent to TGO.

All shipping/courier charges will be borne by the Program Participant. The Work(s) of Art that are unframed & unmounted should be shipped in a rolled format & in protective cylinders. For the paintings that are shipped with glass frames, utmost care should be taken while packaging. The Program Participant is responsible for maintaining a high standard packing and shipping the Work(s) of Art such that the customer receives it in undamaged condition and is satisfied by the service. The Program Participant must use only reputed courier services to deliver artworks to the Buyer. The Work(s) of Art will be delivered directly to the Buyer by the Program Participant.

How do I get paid once my artwork is sold?
The Buyer shall deposit the requisite payment on the purchase of Artwork/s with TGO. The Program Participant shall forward the Artwork/s along with an invoice, certificate of authenticity & a copy of the insurance certificate to the Buyer for the amount already deposited with TGO. The Program Participant is also required to courier the following to TGO

1. First page of the following items (please download these from our website)
       a.‘Terms & Conditions’ duly signed by you as acceptance.
       b.‘Disclaimer’ duly signed by you as acceptance.
       c.‘Privacy Policy’ duly signed by you as acceptance.
       d.‘Artist agreement’ duly signed by you as acceptance.
2. A copy of the invoice (enclosed) on the buyer’s name (to be completed by you).
3. A copy of Airway / courier / shipping bill.
4. A copy of certificate of authenticity sent to the buyer.

TGO shall forward the requisite payment to the Program Participant once the buyer has received the Artwork/s and TGO has received all the documents listed above. The payment will be released within 7-10 working days after deducting a service commission of 20% from the final price on the website.

Do you take suggestions?
Absolutely, our program is dedicated to our members. And we would like to know what your suggestions are and what you think needs to improve so that we can make our services better work for you. If you have any suggestion or feedback, please e-mail us at info@teamgalleryone.com.

What is Artist iography?
The artist iography is the most important part of your profile. It helps the buyer to understand you better and helps you to sell your artwork. It is the image that you create in the worldwide market.

I am a registered artist, how can I change my password?
To change password, login to your account and click on ‘change password’ to enter a new password.

I don’t know how much shipping and insurance will cost me as it depends on where I send the artwork. How can I provide you with the cost break-up?
You can contact any Courier service provider in your city and give them your painting details (weight, size, cost) and ask them how much they will charge you to ship it to America / Europe / Australia / Asia etc with insurance.

Some of the renowned courier services you may wish to contact:

DHL – http://www.dhl.com
UPS - http://www.ups.com
FEDEX - http://fedex.com
DTDC - http://dtdc-usa.dtdc.com
Blue Dart (for artists within India) - http://www.bluedart.com

What documents do I have to send to the buyer?
Kindly send the following documents to the buyer along with the artwork:

1. A copy of the invoice (enclosed) on the buyer’s name (to be completed by you).
2. A copy of insurance certificate.
3. The certificate of authenticity (please fill-in and print the certificate from http://www.teamgalleryone.com/certificate.php)

What documents do I have to send to TGO?
kindly courier us the following:
   5. First page of the following items (please download these from our website)
         a.‘Terms & Conditions’ duly signed by you as acceptance.
         b.‘Disclaimer’ duly signed by you as acceptance.
         c.‘Privacy Policy’ duly signed by you as acceptance.
         d.‘Artist agreement’ duly signed by you as acceptance.
   6. A copy of the invoice (enclosed) on the buyer’s name (to be completed by you).
   7. A copy of Airway / courier / shipping bill.
   8. A copy of certificate of authenticity sent to the buyer.

Courier should be addressed to:
Dreamstoreonline.com Pvt. Ltd.
A – 141 Neeti Bagh
New Delhi – 110049
India
Tel no: +91-11-41740705, 26858829

For the Gallery

When we upload artwork as a ‘Gallery’, where does it get displayed?
When you upload artwork as a ‘Gallery’ it will be displayed in the ‘View Gallery’ section.
If you select the option ‘being resold’ while uploading the artwork, it will be displayed in the ‘Resale’ and ‘View Gallery’ section.

For the Buyer

What kind of art do you sell?
We sell only original art (Hand made artworks).
All artworks displayed on our site are original, as stated and confirmed by Authenticity Certificate given by the Program Participant.

What if I have question about my order?
If you have any questions about your order please login to your account for details or contact our Customer Service Team via email at info@teamgalleryone.com

Is my personal information secure?
We are protecting your privacy. We never rent, trade or share your contact details with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, from time to time, receive information from us about new services and special offers.
For more information, please see our Privacy Policy.

Do I have to sign in to browse the site?
No. Teamgalleryone site visitors can freely browse the web site.

How can I check my order status?
Login to your account and you can find the order status under my account section.

How to buy an artwork?
If you want to purchase an artwork then you can simply login as a buyer, click on BUY and follow the steps to buy it.

What are the Payment Options available?
You can make the payment through the following payment methods.
Cheque
Demand Draft
Wire Transfer
Credit Card

Do you charge Sales Tax or any other tax?
The prices that are displayed on our website are inclusive of Shipping, Packaging and Service commission. For sales within India, 12.5% VAT will be added.

I forgot my password, what do I do?
Once you are on the website, click on Login to enter your username and click on the button – Send Password (Password will be emailed to your registered email address).

Does teamgalleryone.com provide framing services?
No we don’t provide any framing services.

Shipping & Returns frequently asked questions

How will my package be shipped?
All items are carefully packed to prevent damage during transit.

Do you ship the artwork somewhere other than to billing address?
Yes, during the checkout process, you are provided with the option to enter a shipping address that is different than the billing address.

Can I have billing address outside India and shipping address in India? Will I be charged VAT?
Yes, you can have shipping address different to billing address. You will be charged VAT when the artwork is delivered in India.

What if my purchased artwork arrives in damaged state?
In case the work gets damaged in transit because of negligent handling or poor packaging, it can be returned to the Program Participant within 2 working days this means you have to send it back within 2 days even if it takes longer to reach the Program Participant. Also you can return the work because the image does not match the artwork.
However we do not allow you to return the work because you have changed your mind and do not like the artwork anymore.

If an artwork has been damaged during shipping or does not match your order, please contact us at info@teamgalleryone.com and we will process as expeditiously as possible.

In the unlikely case of receiving a damaged artwork, please:

1. Make note of the damage and retain a copy of the airway bill, so that we are aware that you are reporting the damage within the specified time-limit and also the courier responsible for delivery.
2. Also, please make notations on the delivery sheet (applicable) of the courier personnel making the delivery.
3. Please notify teamgalleryone directly within 2 days of receipt of the artwork if there is any damage along with the details of the damage.
4. And send us pictures of the artwork

Kindly note that no claims on account of the same shall be entertained after five (5) days from the date of delivery.

What is the procedure if I purchase an artwork?
Once the order is placed online and we receive 100% payment from you in our account, we forward the request with all the details to Seller to ship the artwork.
When you receive the artwork with full satisfaction then only we transfer the money to the Sellers account.

What if the artwork gets damaged during transit? Can I return it?
In case the artwork gets damaged during transit due to any reason, it can be returned to the Seller within 2 working days.

When can I return the artwork?
The artwork can be returned due to following reasons;
a) If the artwork gets damaged during transit
b) If the image of the artwork does not match with artwork you received.

We cannot return the artwork because you have changed your mind to buy it or you don’t like it.
For more details kindly read our Return policy